Service & Maintenance Coordinator

BAC Group is seeking an organized and proactive Service & Maintenance Coordinator to support the daily operations of the Service & Maintenance Department. This role is responsible for coordinating technician schedules, supporting dispatch operations, assisting with work order administration, and providing operational support to ensure the efficient delivery of service and maintenance activities.

The ideal candidate will be detail-oriented, capable of managing multiple priorities in a fast-paced environment, and able to communicate effectively with customers, technicians, suppliers, and internal staff. Experience in a service, construction, HVAC, electrical, plumbing, or contracting environment is considered an asset.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES

• Answer incoming phone calls and respond to customer service inquiries in a professional manner
• Coordinate and dispatch technicians for service calls, maintenance visits, emergency work, and project support activities
• Assist with scheduling daily service operations and maintaining technician schedules
• Create, update, and track work orders within company management systems
• Coordinate with technicians, supervisors, and managers to support the timely completion of service and maintenance activities
• Assist with the preparation and organization of service documentation, technician notes, and supporting records
• Support billing processes through administrative coordination and follow-up of required documentation
• Create local purchase orders and assist with tracking outstanding materials, invoices, and supplier documentation
• Coordinate with suppliers and internal departments to ensure invoices are received and costs are updated within company systems for finance processing
• Assist with maintenance contract administration, including setup, scheduling, tracking, renewals, and customer communication
• Maintain organized and accurate service records, job files, and operational documentation
• Maintain professionalism and confidentiality when handling customer, employee, financial, and company information
• Communicate with customers regarding scheduling, service updates, quotations, and job coordination
• Utilize Microsoft Dynamics GP, WennSoft service management software, and the WennSoft Graphical Scheduler to support dispatching, scheduling, work order management, and operational tracking activities
• Work collaboratively with internal departments to support the overall efficiency of service operations
• Assist with continuous improvement of scheduling, dispatching, and administrative processes
• Perform other administrative and operational duties as reasonably required to support the efficient operation of the Service & Maintenance Department
• Support department performance objectives including response times, scheduling efficiency, technician utilization, and work order completion targets
• Assist with handling customer concerns, service escalations, and priority scheduling issues in a professional and timely manner

MINIMUM QUALIFICATIONS, SKILLS AND EXPERIENCE

• Diploma, certificate, or equivalent experience in administration, operations, customer service, or a related field
• Minimum 5 years of experience in an administrative, dispatching, scheduling, or service coordination role
• Strong organizational skills with the ability to manage multiple tasks and changing priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Strong attention to detail and problem-solving ability
• Proficient in Microsoft Office applications including Outlook, Word, and Excel
• Experience working with Microsoft Dynamics GP, WennSoft service management software, and/or the WennSoft Graphical Scheduler is considered a strong asset
• Experience working with dispatching, work order, ERP, or service management software
• Ability to work independently while also collaborating effectively within a team environment
• Experience in HVAC, electrical, plumbing, construction, or service-based industries is considered an asset
• Familiarity with customer service and scheduling best practices is preferred
• Ability to prioritize and manage a high volume of calls, scheduling changes, and operational requests simultaneously

The Company offers a remuneration package and comprehensive staff benefits commensurate with qualifications and experience for the position. Interested applicants should apply online via the Careers page at bac.bm

Please submit a resume, with at least two professional written references and copies of relevant certifications as part of your application.

Please apply before August 7, 2026.

The BAC Group of Companies adheres to a policy of a drug free work environment.

BAC Group provides integrated mechanical construction solutions for commercial and residential customers. The services include HVAC, Plumbing, Energy Management Services, Insulation, Solar Energy, Energy Efficiency, Electrical Contracting, TEGG, Construction Engineering and Design/Build, as well as Retail Showroom.