Creative Operations Manager

How you embrace curiosity daily

• Lead creative campaign planning and delivery across brands and markets, from brief to final assets

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• Ensure Studio work is prioritised effectively based on campaign plans, business needs and team capacity
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• Operationally lead the adoption and evolution of automation, tooling and AI-enabled ways of working within the Creative Studio to improve efficiency and scalability
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• Implement and use AI-enabled planning and workflow tools to improve visibility of priorities, timelines, dependencies, resourcing and progress across the Studio
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• Partner closely with Creative, Brand, Product Marketing, Channel and Commercial teams to enable effective collaboration and smooth delivery across projects and campaigns
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• Partner with agencies, freelancers and production partners to align timelines, deliverables and budgets
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• Drive improvements in Creative Studio operations, workflows and ways of working across the team and throughout the end-to-end process from briefing to delivery
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• Track content production budgets and oversee operational spend, ensuring delivery stays within agreed investment levels
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• Support and mentor the Creative Operations Specialist
• How you make your mark
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• Bring clarity and structure to a fast-moving creative environment
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• Enable great creative work through strong planning, prioritisation and operations
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• Help modernise Creative Studio operations through smarter processes, tooling and AI-enabled ways of working
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• Create scalable operational foundations that support growing content and campaign demands
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• Improve efficiency, alignment and collaboration across teams and workflows
• What you bring to the team
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• Extensive experience in creative operations, production and/or project management, ideally within fast-paced in-house environments
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• Strong understanding of creative, content and campaign workflows
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• Experience improving operational workflows, tooling and team processes
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• Interest in automation, AI-enabled workflows or scalable content operations
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• Excellent project management, stakeholder management and communication skills
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• Ability to prioritise, make trade-offs and keep teams aligned in a fast-moving environment
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• Experience managing budgets and external partners
• What sets you apart
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• You combine operational strength with creative sensitivity
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• You enjoy improving systems, not just running them
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• You think in scalable solutions, not temporary fixes