Operations Management (Assistant Manager Candidate) - Quality Management Office, Travel & Mobility Business(C&M)

Business Overview

Rakuten Group offers over 70 services across a wide range of fields in Japan and overseas. These include internet services such as e-commerce, travel, and digital content; fintech (financial) services, including credit cards, banking, securities, e-money, and smartphone payment apps; mobile services, such as mobile carrier businesses; and professional sports. By organically linking these services around a point- and service-based membership system, we have formed a unique "Rakuten Ecosystem" unlike any other.

*Rakuten Business in Numbers: https://global.rakuten.com/corp/careers/services/

Department O verview

Rakuten Travel, operated by Rakuten Group's Travel & Mobility Business, was established in 2001. We proudly boast the largest number of registered accommodations in Japan, with over 40,000 properties.

We are continuously expanding our business and striving to improve the quality of our services daily to meet various user needs related to travel, such as a wide selection of accommodations, destination information, and inspirational content. We also cater to the needs of our accommodation partners, helping them expand sales, promote their properties, and provide valuable data.

Rakuten Travel: https://travel.rakuten.co.jp/

Position

Why We Hire

Rakuten Travel is accelerating its business expansion with a focus on capturing inbound travel demand as we strive to become the "No. 1 OTA in Asia." In this growth phase, strengthening our management foundation from the back office is a top priority.

We are currently seeking an Assistant Manager candidate to play a central role in our Contract Management Team, tasked with optimizing contract operations and enhancing work efficiency.

In this position, you will start by overseeing contract management, with the expectation that you will eventually lead the entire Quality Control Office, including legal affairs and credit management. We are looking for an ambitious professional who can lead business process transformation using IT and technology, driving our business growth from the back office.

Highlights >

・A Strategic Back Office Driving Business Expansion

Engage in critical work that serves as the backbone of our platform during a period of massive inbound travel growth.

・Great Autonomy and a Global Perspective

Lead team operations and member development with significant autonomy, while gaining a global business perspective by working with facilities both in Japan and overseas.

・Simultaneous Development of Expertise and Management Skills

Deepen your professional expertise across diverse domains - contracts, legal affairs, credit management, and process improvement - while developing high-level management capabilities.

・Proactive Transformation through Cutting-Edge Technology

Lead business process innovation by leveraging Rakuten Group's advanced AI technology and massive big data. Work in an environment where your ideas directly impact organizational productivity.

Position Details

You will be responsible for team management and the promotion/improvement of operations in the following areas

• ・Contract Operations Oversight: Managing and optimizing processes for new partner contracts, transfers, terminations, etc.
• ・Legal & Credit Management Support: Supervising legal responses (bankruptcy, civil rehabilitation, seizures, etc.) and domestic/international credit management.
• ・Process Improvement: Planning and executing workflow automation and efficiency projects.
• ・Team Management: Talent development, progress management, and resolving organizational challenges.
• ・Stakeholder Management: Handling inquiries from authorities (e.g., police) and coordinating with other departments to ensure smooth business operations.

Work Environment

• ・Total Travel Business Division (approx. 800 employees)
• ・Quality Management Office (25 employees).
• ・Age Range: 20s - 50s (A flat, energetic, and highly communicative organization).
• ・Diversity: 20% New Graduates / 80% Mid-career hires.
• ・Experience in transportation (operations/passenger service management)
• ・Travel agency sales
• ・Consulting (process improvement/project management).
• ・Appointed as Assistant Manager immediately upon joining to lead a team
• ・Promoted to Manager within 3 years of joining

Mandatory Qualifications

• ・5+ years of professional experience.
• ・Experience leading teams as a manager or project leader.
• ・Proven experience in operational quality management and risk management.
• ・Experience in business improvement/efficiency using AI tools.
• ・Basic PC skills (Word, Excel, PowerPoint).
• ・Strong communication and negotiation skills to coordinate effectively with internal departments and external organizations.

Desired Qualifications

• ・Practical experience in legal affairs, credit management, or contract-related work.
• ・Experience in managing online business operations within the travel (OTA) or E-commerce industry.
• ・Business-level English proficiency.

Other Information

Additional information on Location

Rakuten Crimson House

1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification
TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
Proof of qualifications will be required by the time of the job offer.
If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.
Rakuten Group, Inc. Homepage Link
・Benefits: https://corp.rakuten.co.jp/careers/benefit/
・Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
・Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/
#business #OperationalImprovement #commerce #RakutenTravel