Helpline Administrator

Facilities Management ensures SAIT's buildings and grounds are safe, functional and welcoming. Join a team dedicated to equipping learners and faculty with state-of-the-art spaces through sustainable growth.

The Opportunity

Job classification: A5904 - Administrative Assistant II

# of positions: 1

Hourly Rate: $26.54 - $27.47Placement within the range is typically based upon a review of skills, experience, and internal equity.

Position End Date: February 5, 2027

Deadline to apply: 4:00PM, August 5, 2026

This position provides customer service and administrative support via the SAIT Facilities Management HELPline as well as general office administrative support to the Facilities Management department.

The successful candidate is energetic, resourceful and tech savvy. You are an effortless computer and technology user and demonstrate excellent time management and organizational skills. You possess superior customer service skills and an have an aptitude for learning, problem solving and a growth mindset.

How you'll contribute

Manage Archibus/CMMS work requests. This includes

• Entering work requests
• Setting priorities and providing updates on requests
• Opening, closing and searching work requests
• Entering time/costs
• Providing in-house training and support for SAITWorks
• Providing timely response on work request updates

Provide customer service via HELPline phone and email

• Monitor HELPline phone and email inbox during regular business hours and respond to all calls and messages
• Dispatch emergency maintenance work requests to tradespersons

Perform assigned duties as required, related to

• Operations
• Committees
• Special projects
• Team building
• Office administration including requisition entry and Invoice processing Knowledge, implementation and use of AI systems for data generation and creation of Power BI charts, Excel charts, and dashboards for FM internal teams (Campus Services, Campus Workplace Services, Lockshop, Electronic Security, Operational Readiness)
• Administrative support functions for FM Internal Teams (Campus Services, Campus Workplace Services, Lockshop, Electronic Security, and Operational Readiness teams)
• Conduct on-site survey reviews and live walkthroughs to ensure no outstanding issues on a daily basis

Qualifications

• Post-secondary diploma or a combination of applicable education & experience
• Facilities Management Professional (FMP), or willingness to obtain
• Proficient in Microsoft Office Suite,
• Basic knowledge of trade and building operations terminology
• Previous customer service experience

Skills Required

• Excellent interpersonal and communication skills
• Excellent phone etiquette
• Excellent Customer Service skills
• Proficient in prioritizing multiple tasks
• Possess a high degree of energy and initiative
• Ability to work both independently with moderate or little supervision and as a part of a team

Preferred

• Administrative Certificate/Education an asset
• Call Centre Experience an asset